Pink Door Storage - Springville

In February 2021 the management has been changed. So I understand the more positive reviews of that time. The lady in charge (Samantha) did a wonderful job overthere and tried to please every customer. So please read the reviews with this perspective. It is not the way it was unfortunately.

Due to the COVID 19 pandemic we had to leave our RV and pickup truck in UT. And like many other customers we now see an increase in our monthly rates. In my case an additional fee of $145. After a year paying smoothly almost 400 dollars, the manager now decided to raise this amount with 145 dollars. No notification, no contact or at least having the possibility to negotiate again (or decide to move to another facility!), they charged my creditcard. This facility has no power at all. So my two batteries of my ‘brand new’ Ford F 450 and the 2 batteries of my RV are dead and has to be replaced. So for this price you are better off with for example the Full Service Storage facility. This is a very unprofessional way of doing business. Especially when these people know that we are abroad and not able to travel to the States due to this pandemic. So this doesn’t feel right. Contact per e-mail afterwords didn’t changed their view.

This man is a big Plus for your company. He goes out his way to help in any situations when needed. I truly don't know what I would had done without him!

Three weeks ago I would have easily given this facility a 5 star rating but can no longer do that! I signed an agreement to store my truck there in March 2020. That has gone very well. In August after considerable effort to compare rates with Storage Units in my area, I signed an agreement for a storage unit and spent several days moving shelving and contents into the unit. The price was presented to me and in writing with a contract and Concession Addendum. I agreed to it and both were duly signed. In Dec & January I was charged more than agreed upon price. I spoke to the manager and she corrected the errors with a credit in February. Just after that I received a notice the rent was more than what was in writing from August. I called and was told the previous price was just on the Concessions Addendum and not the contract so it wasn't valid and they were not going to honor the Concessions Addendum. That is not correct! I work with addendums in my business as a realtor all the time and fully signed addendums to contracts are indeed valid and enforceable. I was also told the contract says the price can change at any time. I do not see that in any of the paperwork. I was also told their representative was not authorized to make the rent concession. It sure seemed to me, she was the one in charge and had proper authority to do so! Was there not someone on site with the authority to sign the contract? Was I supposed to verify her authority to do so? I was also told I could move to a smaller unit! Yikes, another two days work! Or I could move out totally. And if I chose to totally move out before the 10th of the month, the rate would be prorated. Otherwise after the 10th the entire month's rent would be charged. That verbiage is on the rental agreement signed by the same person who signed the Concessions Agreement. So maybe if she was not an authorized signer, none of it is valid? Pricing on a storage unit is a big deal to me but even bigger is a company giving me a written and fully signed contract and then a short time later saying they will not honor it! So how am I going to deal with all of this? I'm still weighing my options of moving, staying with an increase of rent or fighting for enforcement of a fully signed contract! But I would definitely not refer this business to a friend or business associate!